What are the Intermediate Impacts?

• The Volunteer Experience
• Intent to Volunteer again

Overview & Considerations

The main intermediate-level impact that has been defined for skills and volunteering is the quality of the 'volunteer experience'.

This is considered important as it relates to people’s future intent, in terms of both propensity to volunteer again and perceived value of the volunteering experience in respect of self-esteem and skills acquisition. As noted within this section, understanding the quality of the volunteer experience will also allow event organisers to better manage volunteers. This is an important issue when cross-referenced with the potential economic contribution that volunteers can make to an event.

It should be noted that measurements taken at the time of an event – such as people's intent to re-volunteer – do not constitute evidence of actual behavioural change. Many of these issues are addressed in the section on advanced impacts around skills and volunteering, and in the participation section of eventIMPACTS.